REFUND POLICY
We offer a full money-back guarantee for all purchases made on our website within 14 days in line with the consumer rights act.
If you are not unsatisfied with the product that you have purchased from us, you must make us aware within 3 days of purchase.
You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and won’t be able to receive a refund.
If you want a refund, you must email us on our returns email at info@mrkmedical.co.uk within 3 days of purchase.
CUSTOMER RETURNS
We have quick turnaround times so you must form us as soon as possible on placing the order if you no longer want the product. Once the product has been dispatched it will have to be returned as in the stated policy
The return of a product will incur a 15% handling and restocking fee of the trading price due to the time required to check and inspect the product on its return. On making us aware of a refund we will send a forwarding address for all products to be returned to us.
All returns are at the expense of the customer. All return items must come back in their original packaging and condition. On examination of the return and if no faults are found a 15% restocking and handling fee will be applied. All returns will be rejected if it is deemed, they are not returned in the condition they were sent out.
Goods must be returned as sold in their original packaging and in a resalable condition. We will not accept goods damaged in transit, so it is important that the end user packs the items securely before dispatching back to us.
We regret to inform you that products that are custom made for the end user cannot be returned.